Escrow Analysis Representative

Requisition Number 15-1010

Date Posted 12/20-/2015

Title Escrow Analysis Representative

City Mt. Laurel

Description POSITION SUMMARY:

Analyze customers’ mortgage escrow accounts and ensure appropriate funds are collected from the customer

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Perform Escrow Analysis.

• Track Escrow Shortages and Overages.

• Review and confirm escrow disbursements and payments.

• Monitor and Evaluate Initial Escrow Deposits.

• Assess the Validity of Escrow Analyst Stops.

• Complete daily, monthly and weekly reports as assigned.

• Document the Fidelity System.

• Collaborate with Customer Service and other Escrow Areas in Servicing

Requirements EDUCATION / EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience:

• High School Diploma or equivalent required

• Customer service experience in a financial setting preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of mortgage tax and escrow preferred

• Strong verbal and written communication skills

• Ability to handle multiple priorities in a timely manner

• Analytical, with an ability to identify and resolve problems

TRAINING / LICENSING REQUIREMENTS

• Must pass PHH Corporation’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

CORE COMPETENCIES

• Behaves as a Leadership Role Model

• Builds Strong Working Relationships

• Drives and Delivers Exceptional Results

• Customer/External Focus

TECHNOLOGY SKILLS

• Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.)

• Proficiency with Mortgage Servicing Platforms (e.g. Black Knight, LPS, etc.) preferred

PHYSICAL DEMANDS

• NA

OTHER REQUIREMENTS

• NA

TRAVEL / WORK SCHEDULE

• 8:30 am – 5:00 pm M-F

We are an Equal Opportunity Employer.